We are glad to have you at Africell; earning and maintaining your trust matters to us.
Nowadays, with the rapidly and ever-increasing complexity and reach of technology, protection and proper use of personal information is becoming paramount.
Africell promises to be transparent with you about all practices and measures deployed to protect your privacy.
The Privacy Policy in hand, together with the respective terms and conditions of the services you have subscribed to, explains what personal information we are collecting, when we collect it, how do we keep it secure and in which circumstances we share it.
We can get your personal information when you:
You can request to delete your account and all your personal data through your account settings.
Acting in good faith if we believe such action is necessary to conform with a legal requirement or comply with the legal process, protect and defend the rights or property of Africell, we may share your personal information with:
Subsidiaries, affiliated companies, and trusted third parties (including agents, subcontractors and suppliers which are integral to providing some of our services)
A person acting as your legal representative, agent or authorized user
Official or legal entities for the purpose of collecting unpaid due bills
Third-parties such as financial institutions and banks to facilitate your billing payments
Legal authorities and court when legally requested or when it is allowed and required by law
Ministry of Telecommunications being the owner and the regulator
It is within your duty and for your own interest to provide us with accurate personal information at all times, and update us of any changes to your personal information.
Before we collect, use or disclose your Personal Information we may need your consent:
Imply consent: obtained from your actions. For example, if you give us your address, we may use it to send you bills
Express consent: is when you explicitly consent verbally, or by signing a document, or ticking a box or performing a similar act demonstrating your consent
In some cases, it may be impossible or inappropriate to obtain your consent such as:
if it is clearly in your interests
to comply with legal and law enforcement agencies’ requirements
or to collect a debt.
We will not share your information with 3rd party organizations to contact you about their products and services without capturing your explicit, informed, and specific consent.
Location data may be collected from your mobile device to enhance your experience with our services. This information may be used to provide location-based offers, promotions, and to suggest the nearest Africell shops or service points. Location data will be processed in accordance with our Privacy Policy and applicable data protection laws
Upon contract signature (unless explicitly rejection has been picked out), Africell will include your contact details including your name or trading name, address, and mobile phone number in a directory, which will make your details available through directory enquiry services.
If you want your contact details to be updated or withheld from directory enquiry services, please contact us.
Our websites may have links to and from the websites of our partner networks, advertisers, and affiliates, including online stores and service providers hosted within our website. Such websites have their own privacy policies and hence we do not accept any responsibility or liability for these policies.
Like many other websites, we use cookies. Cookies are small files that websites put on your device to provide you with a better, more personal and relevant online experience. Some cookies are essential for websites to work and others remember things about you to give you a better, more enjoyable online experience every time you visit the website. By continuing to use our websites, you are agreeing to our use of cookies. Alternatively, you can manage them in your browser settings. However, refusing cookies may mean that you are unable to access certain parts of our websites.
We use various types of cookies, including essential cookies (which help you move around the secure areas of the websites and do things you have specifically come to the websites for, for examples remembering products you put in your basket and information you enter in forms), cookies for website information (which collect anonymous information about how visitors use our websites, including the most popular pages and any error pages you see), and cookies that save your settings.
Some of the personal information will be retained for a reasonable period after termination of the service subscription. This period depends on the business purposes and legal requirements.
The purpose of gathering information from the customers serves the purpose of operating our business & enhancing our customers experience.
We -Africell- are committed to maintain, protect and respect the confidentiality, integrity, and availability of your personal Information. Our highly qualified employees constantly deploy state of the art systems, and apply rigorous security policies, processes and procedures to prevent the theft, loss, or unauthorized use of your personal information, in line with the international information security standards and best practices.
Any future changes to this Policy will be posted on Africell website www.africell.ao and shall be effective starting that date. Please check our website regularly.
For any inquiry, we are always reachable through the following communication channels:
Call Center through 19333
Call Center live chat on our website www.africell.ao or Africell Mobile application
by E-mail to apoio.cliente@africell.ao , or by visiting our stores